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FAQ's ( Frequently Asked Questions )
Is it possible to obtain the data print-out directly from the instruments?
Yes. Connect Printer between parallel port & Take the printout.
Peristaltic Pump is not working. What could be the problem?
Check communication between Pump & Dissolution Tester.
What if Paddle not Rotating?
Check Motor Fuse. .pl call Labindia Service +91-022-27626660
Why Bath temperature value Shows +0.00?
Particular sensor may be open. check the sensor connectivity.
Why Bath temperature not showing on display?
Check bath controller connectivity with main unit.
If temperature stabilisation doesn’t happen?
Check circulation pump is ON /working. Check inlet filter inside the water bath.
What if Sample collector not Operates?
Check Pump is switched on & its cable connectivity interface to Main Unit.
Why RPM not changing on the display?
Internal tachometer sensor connectivity problem.
If piston pump not connected?
Check interface connection cable & check if the Piston Pump is ON.
How do I verify the water bath temperature probe is working properly?
Use calibrated Thermometer to verify.
How do I set the heights of Apparatus II( paddles) and Apparatus I(basket) ?
Use Depth Gauge tool to check & adjust.
How to I clean the sample tubing lines?
Use 5% ethanol & 95% purified water. Fill in the 250 mL beaker supplied along with the instrument. In the Program go to function & select pump forward & reverse. Follow procedure for 2 to 3 times.
How can I deal with evaporative loss?
Make sure the lids are closed & cover the vessels properly. for Labindia Dissolution the evaporative loss is Less than 1%.
WHAT INFORMATION WE COLLECT
1.1 Customers and Vendors
During the course of your
relationship with us, we collect personal information such as your name, postal address,
telephone number, fax number, e-mail address, contact and billing information,
transaction history (including order, lead, demo and service/repair history) and credit
card or other financial information. Through your in-person communications and/or online
interactions with Labindia, we will ask you to provide information regarding your
personal or professional interests, demographics, experience with our products and
contact preferences. We will combine the information you provide to us through different
communications and contact channels, such as combining data collected online with
information provided offline. In addition, personal information will be required to
determine access eligibility for certain restricted parts of our Website. If you attend
any of our virtual events, we may also take audio and video recordings of your
participation, provided that any audio and/or video recording will only be taken with
your express prior written consent.
1.2 All visitors to Labindia
websites
While you are visiting our Website or participating in
our virtual events, we may collect some technical data related to your browsing session
such as IP address, approximate geolocation based on your IP address, browser type and
language, number of visits to our Website, and the hyperlinks you visited. We use such
technical data in aggregate form without identifying you personally for Labindia’s own
reporting, statistics and website enhancements, as well as for information security
purposes. In addition, we use individual IP address information to derive the
approximate geolocation of our users and deliver the most relevant content, and in other
circumstances to direct you to the appropriate customer service/chat agent. We may have
the ability to link an individual IP address to you as a customer if you have also
provided us with your information while registering on Labindia.com or otherwise filling
out various product, promotional and other forms on this Website.
Log
Files: As is true of most web sites, we gather certain information
automatically and store it in log files. This information will include internet protocol
(IP) addresses, browser type, internet service provider (ISP), referring/exit pages,
operating system, date/time stamp, and/or clickstream data. We use this information to
improve services we offer you, analytics and site functionality and also to comply with
legal obligations, where applicable. We do not use this data for any other purpose.
Technologies such as: cookies, clear gifs, tags and scripts are used by us and our
analytics companies Google Analytics and Eloqua. These technologies are used in
analyzing trends, administering the site, tracking users’ movements around the site and
to gather demographic information about our user base as a whole. We will receive
reports based on the use of these technologies by these companies on an individual as
well as aggregated basis. We also will use Clear Gifs in our HTML-based emails to let us
know which emails have been opened by recipients. This allows us to gauge the
effectiveness of certain communications and the effectiveness of our marketing
campaigns. For this reason, Clear Gifs will be tied to your personal
information.
Website Tracking: We use Google Analytics, which is web
analytics tools, to help us understand how users engage with our Website. Like many
services, Google Analytics track your movement through our site (i.e. the pages you have
seen and the links you have clicked on) and help us measure how you interact with the
content that we provide. This information is used to compile reports and to help us
improve our Website. The reports disclose website trends without identifying individual
visitors. You can learn about Google’s practices by going to
www.google.com/policies/privacy/partners/, and exercise the opt-out provided by Google
by downloading the Google Analytics opt-out browser add-on, available at
https://tools.google.com/dlpage/gaoptout. For more information, please see Section 7
(“How We Use Cookies”).
1.3 Visitors to Our Physical
Locations
If you visit our physical locations, please note that
we will collect your name; the name of your company; your reason for visiting our
location; the date, time, and duration of your visit; your phone number; your email
address; and your country of residence (for non-citizens) for the purposes of recording
and controlling access into our offices for security and safety reasons. At certain
locations, we may have a CCTV system and, thus, may also collect your video imagery for
surveillance purposes. Additionally, to comply with applicable environmental, health,
and safety regulations, we may ask you to undergo safety training and attest to your
understanding of applicable safety standards at the facility you are visiting. In
response to the COVID-19 coronavirus, we will take your temperature and ask you to
complete a questionnaire regarding any symptoms you may be experiencing, your recent
travel history, and any exposure to a COVID-19 positive individual.