Frequently Ask Question

Yes. Connect Printer between parallel port & Take the printout.

Check communication between Pump & Dissolution Tester.

Check Motor Fuse. .pl call Labindia Service +91-022-27626660

Particular sensor may be open. check the sensor connectivity.

Check bath controller connectivity with main unit.

Check circulation pump is ON /working.
Check inlet filter inside the water bath.

Check Pump is switched on & its cable connectivity interface to Main Unit.

Internal tachometer sensor connectivity problem.

Check interface connection cable & check if the Piston Pump is ON.

Use calibrated Thermometer to verify.

Use Depth Gauge tool to check & adjust.

Use 5% ethanol & 95% purified water. Fill in the 250 mL beaker supplied along with the instrument. In the Program go to function & select pump forward & reverse. Follow procedure for 2 to 3 times.

Make sure the lids are closed & cover the vessels properly. for Labindia Dissolution the evaporative loss is Less than 1%.

Replace the fuse with correct rating as mentiond on the fuse holder.

Problem may be in the motor / driver mechanism or OPTO sensor may be dis located.
For more information. pl call Labindia Service +91-022-27626660

Mechanical alignment may be mismatched.

Check printer is online, cable is connected & papers in the tray.

Check the pump is working. Connector is loose. Tight the connector.

SSR may be short.

SSR may be opened ,Heater open. Put the water upto water mark. Check Fuse.pl call Labindia Service +91-022-27626660

Problem may be in the Power Supply motor / driver mechanism/ stepper driver card. For more information. pl call Labindia Service +91-022-27626660.

Check printer is online, cable is connected & papers in the tray.

Check Power Supply ,Check Fuse ,Replace the fuse with correct rating as mentioned on the fuse holder.

Replace the motor fuse with correct Rating. Check Driver Card.

Stop the instrument & Tighten the drums by using spindle removal tool.

Check the drop sensor.

Problem may be in the Power Supply motor / driver mechanism/ stepper driver card. For more information. pl call Labindia Service +91-022-27626660

Check printer is online, cable is connected & papers in the tray.

Select data transfer to Printer in Configuration option. Check Cable connection between printer & instrument Port.

Select data transfer to PC option in Configuration option. Check Cable connection between printer & instrument Port.

Check the driver fuse .pl call Labindia Service +91-022-27626660

Ensure the unit is securely connected to an electrical outlet. Ensure the outlet has power going to it. Replace the fuse with correct rating.

Problem may be in the Power Supply motor / driver mechanism/ stepper driver card. For more information. pl call Labindia Service +91-022-27626660

Perform the calibration using std weights and observe results with fresh tablets

Check with the standard jigs. If still giving wrong reading recalibrate with standard jigs.

Select data transfer to Printer in Configuration option. Check Cable connection between printer & instrument Port.

Select data transfer to PC option in Configuration option. Check Cable connection between printer & instrument Port.

Make sure the tablet is properly placed on correct position on the carousel assembly of hardness. Calibrate the instrument again.

Yes. Through our Local channel partners or Authorised distributor we assist. We can provide online support. You can also send your queries to support.exp@labindia.com

Check main fuse 1A.If open, replace with new one with same rating.Also check for the 18Vdc power adaptor. It may be faulty.

Check drive motor fuse, if open replace the new one with same rating.Also check for the clogging of dispense tip and replace if required.Please check for the stirrer speed ,should not be on Zero position.

Perform the electrode maintenance task.Refill the electrolyte in the electrode Activate the electrode in the suitable solvent.Check for the proper connectivity of the instrument and the electrode.Check for the physically damage of the electrode if any.

Check stirrer unit connectivity with main unit with main unit. check Power supply of the stirrer.

Make sure the burette assembly is attached to the instrument properly, if not then remove it and attach again. Also Make sure the burette assembly screw is tighten properly.

Please check for the air bubble if any in the dispensing. Also check the weighing accuracy Please check for the electrode activation. If required change the electrolyte.Check for any contamination during analysis